Members are given the option to cancel their subscription at anytime from their account page. Simply click “My Account” at the top of the page. Once you are on the your account page, find the tab that says, “Subscription Details”. Simply click the link that says, “Cancel Your Subscription”. You’re all done.
When a member cancels their subscription, their automatic renewal payments will be immediately disabled but the member will retain access to restricted content up until the expiration date on their account is reached.
For example, if a customer’s account is due to renew on June 1 and they choose to cancel on May 15th, they will be permitted to access restricted content up until June 1. Their access continues for the duration of the period they have paid for.
I you have any problems canceling your account, then please create a support ticket.